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Now, I've had programs freeze before. It happens. On all operating systems. Here's the thing: when something freezes on the Mac, it generally doesn't also freeze other programs. Like Outlook. First I got a message that Outlook used Word for writing emails, and since Word was dead, it was using something else. Then I got an active X error. Now it is frozen. So much for the typing I was doing in Word &c. Time for the three fingered salute.